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Airlines ignore court rulings regarding compensating passengers

In spite of a court ruling from 2014 that ordered that passengers who reach their destination more than three hours late can claim £448 (US$698) per person plus expenses if the delay falls within the airline’s control, passengers are still having their claims turned down or delayed. Airlines are allowed to refuse to pay if the delay was caused by an “extraordinary circumstance” out of their control and before the ruling, were claiming that ordinary technical problems fell into this group. The ruling said that technical problems were not unforeseen nor extraordinary.

A consumer expert at MoneySavingExpert says that it’s “disgraceful” that airlines are still trying to get out of paying compensation for technical problems.

The above article is a summary. Please see the source article at Google News.

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