The Canadian Transportation Agency has made changes to how airlines can operate in terms of flight delays or cancellations. The changes affect Air Canada, WestJet, and Air Transat and will allow passengers whose travel plans are affected by delays, overbookings, and cancellations to have more options. Until these new changes, airlines had the discretion of deciding whether or not passengers would receive refunds or be rebooked.
Now the airlines are obligated to issue a refund and a free trip home, should passengers wish it. The new decision by the CTA also requires the airlines to rebook passengers on the first available flight in some cases, even if it means booking them on a flight with a competitor. The ruling allows passengers to choose whether they get a full refund, not only a refund on the unused portion of their ticket, or whether they get rebooked on another flight.
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