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Mistake by Aeroplan costs parents $4,600 for toddler’s flight

A couple from British Columbia was forced to pay over $4,600 to fly their two-year old son home from Europe on a last-minute Air Canada flight. The flight was originally booked through Aeroplan; the family, Emily and husband Greg Grady and their son Micah, were booked to go to France for a work conference.

When they checked in to fly home, Air Canada told them that the Aeroplan-issued toddler ticket was invalid; children over two have to have their own seats. The couple was forced to buy a seat for Micah for $4,643.39. A Go Public infant fare to the same destination, and a child fare back, booked in advance, costs only $675. It turns out that Micah turned two while in France and his birth date in Aeroplan’s system was wrong.

Aeroplan has acted and will issue a full refund for the price of Micah’s one-way child fare as well as some other costs the family was forced to pay.

The above article is a summary. Please see the source article at Google News.

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