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Passenger Complaints of Smaller Seats and Overbooked Flights Overwhelming

The Transportation Department received an overwhelming number of complaints, increasing by 20% last year over previous years.  While airlines seem to be doing a better job when it comes to on-time flights and the handling of baggage, these complaints are connected to the smaller seats that airlines are using to try to cram more people onto planes.  Empty middle seats are gone and many people who have bought tickets are being turned away because airlines overbook their flights.

 

The data from the Transportation Department was analyzed by private researchers, and considering what passengers are dealing with, they say they are not surprised passengers are upset.  Dean Headley, a business professor at Wichita State University in Kansas who is a co-writer of the report, says the airlines are taking 130-seat planes and stuffing them with 150 seats to increase revenue.  Then passengers are saying to them they don’t fit in the seats.
The above article is a summary.  Please see the source article at Google News.

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