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Travel to Hong Kong They Are Elevating the Happiness and Love Quotients in the Hospitality Industry

Find cheap airfare to Hong Kong where a unique, energizing, fun, playful, and meaningful workshop will take place at the Regal Hotel in Causeway Bay, Hong Kong, on May 4, 2010 by the two hilarious gentlemen who rocked the ITB convention (International Travel convention in Berlin, Germany) with their inspiring “Happy Hour Workshop” that ended ITB on a joyful note.

Hands-on management and precision execution of SOPs are already perceived as a given for luxury hotel guests. Today’s guest has a higher expectation, namely that “you will take care of me and make me feel special.” Most of us can feel the difference between a fake smile and one which comes from within. This is relevant not only to the frontline staff who deals with guests, it also affects the success of the sales team. Short-term success in delivering numbers is an illusion. What works over time is building sound genuine relationships that are based on care from the heart.

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