Frequently Asked Questions

1. Ticket Restrictions
All tickets, are completely non-refundable and non-transferrable under any circumstances. Tickets are also unable to be changed. In some cases however, only travel dates may be changed. The passenger(s) and city pairs are not able to be changed or altered. If it's possible to change your dates, the penalty to change will range from $200.00 - $475.00 plus any difference in fare. If dates are changeable, we MUST be notified 7 days prior to the scheduled departure date otherwise your dates may not be able to change.

If you have already flown to your destination and wish to change your return date you will need to contact the airline you are flying with on the return to change your return date.

In cases where paper tickets are issued, to change your dates the tickets must be sent back before your flights can be confirmed for the changed dates.

If there is any discrepancy between the passengers' names on the ticket and the passport, the city pairs or the dates, we MUST be notified within 24 hours of making the booking. Failure to contact us within that time frame could result in penalty charges, denial of boarding your flight or the ticket becoming null and/or void (losing the value of the ticket). TOP >
2. Payment Methods
Payment can be made by either credit/debit card including American Express, Visa, Mastercard and Discover. All payments must be in US dollars.

In some cases a credit card authorization form will be required to confirm the reservation. This form must be completed and returned within 24 hours of booking. The form requires a hand-written signature and a copy of the card holder's signed ID OR front and back of the signed credit card. This can be sent by either fax or scanner/email which are provided on the form.

Reasons for requiring a credit card authorization form are as follows: The person on the credit/debit card is not one of the passengers, the price per ticket exceeds $3500.00 or for certain departures/destinations stated below. TOP >
3. Foreign Departures
Departures with credit card billing addresses in the US, Mexico, Canada, Europe, Australia, New Zealand and Japan may be made without an authorization form if it does not fall within the restrictions stated in the payment method section above. Departures from other countries may still make a reservation however a credit card authorization form may be required.TOP >
4. Ticketing Types
E-tickets will be issued wherever possible. You will receive a confirmation number via e-mail containing your confirmed itinerary and the document number of your e-ticket. This will need to be presented at airport check-in along with appropriate identification.

Paper tickets must be issued in some cases. If a paper ticket is necessary, they will be mailed to the billing address provided unless otherwise noted by the credit card holder. Paper tickets can only be shipped to US addresses. For paper tickets issued for foreign departures, a US mailing address must be provided as paper ticket are only able to be shipped within the US. From there it is the responsibility of the credit card holder to ship the ticket internationally. The paper ticket must be presented at airport check-in to board your flight. TOP >
5. Recommendations
For domestic travel, the passenger will need to arrive for airport check-in at a minimum of one hour in advance and two hours for international. Some busier airports, such as Atlanta, JFK, Chicago O'hare will require a minimum of 2 hours domestic and 3 hours international.

All passengers traveling outside the country are required to have certain travel documents including but not limited to a passport, visa, a roundtrip ticket or proof of onward travel. It is the responsibility of the passenger(s) to attain the proper documentation for travel. If you're unsure what is necessary, please call the airline or consulate for details.

The airlines periodically make adjustments to their flight schedules. Please call to confirm your itinerary with each airline a week prior to departure. TOP >